Contact support
Email support@youragentmemory.com from your account email where possible. Describe what happened, what you expected, your operating system and AgentMemory version, and any error message. Never send your password, wallet seed phrase, private key, backup password or private project contents.
Account access and devices
You can sign in to your website account from different browsers, computers and networks. Each Individual user or Team member can authorize one desktop installation at a time. Use Account → Devices to review or revoke an installation before moving to another computer. Device history remains visible for security.
Payments and renewals
Include the Aurpay order reference and public transaction hash for payment questions. Payments are prepaid in the USD amount shown at checkout. Use the exact cryptocurrency and network shown by Aurpay. Activation follows provider confirmation; sending a transaction alone does not activate access.
Workspace and backups
Project memory is stored on your computer. Support cannot remotely recover an unsaved local workspace or decrypt a backup without its password. Before restoring, keep a separate copy of your current backup. Include only redacted diagnostics in a support request.
Security reports
Report suspected account misuse or a security issue to support@youragentmemory.com. Sign out other sessions and revoke unknown devices in your account. Do not include active authentication tokens or credentials in the report.
Helpful resources
Documentation covers imports, local search, checkpoints, backups and MCP. The interactive demo uses fictional data and does not grant a desktop license. Downloads show the latest published release for each supported platform.